White Properties wants to assure our loyal customers that as the COVID-19 pandemic continues to touch our community, our hearts are with all who have been impacted by the virus. With the situation continuing to change rapidly, we have made the unfortunate decision to temporarily close our doors to the public for a period of at least two weeks effective Tuesday, March 24th, 2020.

We have reduced our schedule and will have limited staff availability between the hours of 9 AM and 5 PM Monday through Friday at our Commerce Street and Rainville Road office locations. Customers with self-storage units will continue to have access to their belongings between the hours of 6 AM and 10 PM, 7 days/week.

Currently, we are suspending all Secure Shred shredding services. However, we will remain on call for all Record Solutions file/box requests on an as-needed basis. We will also only be accepting drop-off mail and packages on an as-needed basis at both office locations. We ask that you please contact us in advance at 540-667-1710 (Commerce Street) or 540-868-0205 (Rainville Road) to ensure somebody is available to receive your items. If you are an existing or new self-storage customer, please reference our Self Storage Operations section below.

Thank you again for your continued patience and understanding. We will continue to update you as necessary. Please don’t hesitate to contact us with any questions or concerns you may have during this difficult time.

Self Storage Operations

Our office locations are currently closed to the public, however, we will remain available to assist with all current and new customer accounts by phone, email, and web. Below is a list of all available options for payments/rentals:
For Payments
  • Phone
    • Call our Commerce (540-667-1710) or Rainville (540-868-0205) office locations to speak to a Customer Service Representative
    • Our $3 phone fee is temporarily waived
  • Drop Boxes
    • At all locations for money orders or checks. PLEASE NO CASH PAYMENTS.
    • Payments will be applied to account by next business day.
  • Kiosk *
    • Accepts cash (must have exact change), checks, debit/credit card, money order
    • Kiosk will give you a receipt. Payment credited to account immediately.
    • Use your phone # and unit number to access your account
    • Please use the red button to call for help should you have any difficulties.
For New Rentals
  • Phone
    • Call our Commerce (540-667-1710) or Rainville (540-868-0205) office locations to speak to a Customer Service Representative
    • We will walk you through the process of renting your new unit and arrange for electronic transfer of paperwork, payment, insurance, locks, keys, etc.
  • Kiosk *
    • Accepts cash (must have exact change), checks, debit/credit card, money order
    • Kiosk will give you a receipt. Payment credited to account immediately.
    • Use your phone # and unit number to access your account
    • Please use the red button to call for help should you have any difficulties.
* Kiosk Locations